Onsite visits from £89+VAT
We can help you with any make, any model, any age and any condition!
How does it work?
Onsite inspections involves one of our expert Engineers visiting your premises. Besides convenience, the advantage of an onsite visit, compared to our postal/courier service, is that we are able to look at how the AED is kept and managed and advise on best practice. Also many customers like to witness the dynamic testing which demonstrates exactly how the device will react and respond during real-life use which is great for product familiarisation. Visits take can be booked Mon-Fri between 8am and 4pm. Complete our book an engineer form to arrange a visit.
Callout: £99+VAT per site
Test & Certification: £60+VAT per device.
Repairs: Consumables such as batteries and pads are quoted and charged extra and we will re-test and certify your AED after repairs are completed.
Some of our frequently asked Questions
What if I already know what the problem is?
No problem – tell us what you need and we will arrange a quote
How soon can you visit?
Engineer visits are arranged at mutually convenient times usually within 7-10 days of your booking. We will contact you by phone or email to agree a convenient time and date.
What will it cost?
A test and certificate is £60+VAT. If you need a site visit then add a callout at £99+VAT. Parts such as batteries and pads are not included.
What if new parts are needed?
No problem! We take care of all the details for you, including ordering of parts and either sending them to you or returning to site to fit them.
What if I decide not to go ahead with the repair?
You are not under any obligation to have your AED fixed! In this case, you will be charged just for the work completed and not the repair.
When do I pay?
Payment in full including VAT will be due with order unless you have a pre-agreed credit account. Extras can be paid for on the day of the visit. You can pay by card. Our Engineers DO NOT CARRY CASH and are unable to give change. Please do not offer to pay by cash.
Can I cancel the visit?
You can cancel the booking at any time up to 1 working day prior to the visit date and we will endeavour to re-arrange the visit or we will refund your payment. If you have asked us to order parts you may still be liable for the cost of these parts. Cancellations made less that 24 hours before the visit date may be subject to a non-refundable callout charge unless we are able to re-allocate your appointment slot.
Do I need to wait in all day for your Engineer?
No. Our engineer will call ahead and let you know and approximate EATA so that you will not need to wait around all day!
What if the problem is not solved?
We will look after you and arrange for free-of-charge re-test if the problem is not solved.
What is your hourly charge?
There are no hidden charges and no hourly rates to worry about. What we quote you is what you pay.
What if the problem can’t be fixed?
All faults can be fixed but in some cases, it is simply not cost effective to repair. If we feel that your machine is beyond economic repair, then we will tell you and explain why. In such cases, our Engineer will be able to help you find a suitable replacement device to suit your need.
Is the repair covered by a warranty?
All parts we supply and fit and our workmanship are covered by a full 6 month warranty.